1. Information We Collect
When you make a reservation, we collect personal information, including:

• Name
• Contact details (email, phone number)
• Payment information (credit/debit card details)
• Special requests (e.g., room preferences)
• Dates of stay and booking history

We also gather non-personal information, such as IP addresses and browsing data, to enhance your experience and improve our services.

2. How We Use Your Information
The information we collect is used to:

• Process and manage your hotel booking.
• Communicate with you about your reservation and any updates.
• Offer special promotions, discounts, or deals (with your consent).
• Improve our website and services based on user feedback and analytics.
• Fulfill legal obligations and ensure the safety and security of our guests.

3. Sharing Your Information
Koala Down Under does not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist with hotel management, payments, and customer support. These providers are bound to protect your information under this Privacy Policy.

We may also disclose your information if required by law or in response to a legal request.

4. Data Security
We prioritize the security of your personal information by employing advanced security measures, including encryption and secure payment processing, to safeguard it from unauthorized access, alteration, or disclosure.

5. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and optimize website functionality. You can adjust cookie settings through your browser’s preferences.

6. Your Rights
You have the right to access, update, or delete your personal information. To exercise these rights, please contact us using the details provided below.

7. Changes to This Policy
We may update this Privacy Policy periodically, with any changes reflected on this page along with the updated date. We encourage you to review this policy regularly to stay informed about how we handle your personal information.

8. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, feel free to contact us.

By using our services, you consent to the terms outlined in this Privacy Policy.